Generative AI in the daily work of a Business Analyst Training Course

Business Analysis is the process of examining, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the process of managing organizational changes and designing new business solutions. Business analysis ensures that technological, process-related, or organizational solutions meet business goals and needs. It is crucial for the effectiveness of projects and organizational changes by ensuring that the introduced solutions are appropriate, feasible, and fully aligned with business requirements.

This instructor-led, live training in Croatia (online or onsite) is aimed at intermediate-level business and IT professionals who wish to learn how to write effective acceptance criteria for requirements.

By the end of this training, participants will be able to:

• Understand the importance of acceptance criteria.
• Create and verify requirements acceptance criteria.
• Apply different methods for describing acceptance criteria.
• Ensure the quality of analytical artifacts.

This workshop is designed for experienced Business Analysts, Product Owners, and User Researchers who want to master advanced techniques that drive real business value. Through hands-on exercises and practical tools, participants will learn to analyze complex data, optimize processes, engage stakeholders, and translate strategy into action using OKRs. By the end, they’ll have a clear toolkit to boost impact and deliver measurable results.

This course focuses on the business analyst role to be successful on Agile projects. Course participants will learn how to cooperate with the Team, Product Owner, Scrum Master as well as with the Customer to facilitate the development process. Participants will go through a mock project practising common scenarios.

Cost-effectiveness analysis (CEA) is a structured method for comparing alternatives by examining the relationship between resources used and outcomes achieved.

This instructor-led, live training (online or onsite) is aimed at intermediate-level practitioners who wish to apply cost-effectiveness methods to support informed, rational, and evidence-based decision making across a variety of sectors.

By the conclusion of this course, participants will be able to:

• Define cost-effectiveness questions and establish evaluation criteria.
• Identify, classify, and quantify relevant costs and outcomes for diverse scenarios.
• Apply analytical frameworks to compare alternatives using cost-effectiveness ratios.
• Assess uncertainty, validate assumptions, and clearly communicate evaluation results.

Format of the Course

• Facilitated presentations supported by real-world examples.
• Applied exercises to reinforce analytical techniques.
• Interactive problem-solving in a guided workshop environment.

Course Customization Options

• Customized versions of this training are available upon request.

This instructor-led, live training in Croatia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to integrate Strategic Agility and Quality Assurance, ensuring that quality becomes a catalyst for strategy rather than a hurdle, and that agility is grounded in repeatable, high-quality processes.

In modern business, organizations often face a "Trade-off Paradox": the faster they try to adapt to market changes, the more their quality standards tend to slip. Conversely, rigid quality processes often slow down innovation.

Strategic Agility addresses the problem of organizational "inertia"—the inability to react to environmental volatility. Quality Assurance addresses the risks of "process decay" during rapid scaling or pivoting. 

By the end of this training, participants will be able to:

• Understand the concept of strategic agility.
• Connects strategy with operational activities.
• Identifies areas requiring quality control.
• Applies basic quality assurance mechanisms

Summary:

A business/systems analyst solves business problems by designing information systems which execute the strategy defined by the business. These IT solutions generally achieve one of the following goals for the business: implement a new business process, increase efficiency and productivity of existing business processes, or reduce operating costs of existing processes.

This course is intended for Business Analysts including those who may want to go on and prepare for an IIBA Certification (CCBA or CBAP) and is consistent with the framework outlined by the BABOK® Version 3.0

Objectives:

• Identify the critical principles, activities, tasks, and techniques outlined in the BABOK® V3.0
• Understand the core knowledge areas, activities, tasks, deliverables, and their relationships:

Key Definitions:

BABOK® (Business Analysis Body of Knowledge) Standard for practice of business analysis and serving as a framework describing the tasks that must be performed.

CCBA® (Certified of Competency in Business Analysis) A certification offered through the International Institute of Business Analysis (IIBA) requiring passing a test based on the BABOK® only after application approval which is based on education and experience.

CBAP®(Certified Business Analysis Professional) A certification offered through the International Institute of Business Analysis (IIBA) requiring passing a test based on the BABOK® only after application approval which is based on education and experience.

Insurance in the Digital Era is an applied overview of how digital transformation reshapes products, operations, and customer engagement in the insurance industry.

This instructor-led, live training (online or onsite) is aimed at intermediate-level insurance professionals who wish to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize insurance offerings and operations.

By the end of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This foundation level course addresses the needs of people involved in the topic of Requirements Engineering and Agile. This includes people in roles such as project or IT management, domain experts, system analysts and software developers, Scrum Masters, Product Owners and persons who are part of Agile organizations.

RE@Agile is inspired both by IREB’s view of Agile values as well as by an Agile view of Requirements Engineering values. Its content includes classification and assessment of Requirements Engineering work products and techniques in the context of Agile, of Agile work products and techniques in the context of Requirements Engineering, and of essential process elements in Agile product development. RE@Agile points to the motivation to use Agile in a development process.

An important area is the synergy between Requirements Engineering and Agile: Agile Principles concerning Requirements Engineering and Agile mindset in relation to the core Requirements Engineering values.

The Examination

This course is the basis for the RE@Agile Primer examination. Two different examinations are available:

• Proctored multiple-choice examination with official RE@Agile Primer certificate, similar to the CPRE Foundation Level and Advanced Level multiple-choice examinations, but 40 minutes duration.
• Online multiple-choice self-assessment with confirmation of participation.

This Advanced Level Module RE@Agile is addressed to Requirements Engineers and agile professionals. It focuses on understanding and applying practices and techniques from the Requirements Engineering discipline in agile development processes as well as understanding and applying concepts, techniques and essential process elements of agile approaches in Requirements Engineering processes./p>

The Examination

This course is intended to prepare for the Advanced Level certification exams of the:

• RE@Agile - Practitioner (certificate consists of a multiple-choice exam)
• RE@Agile - Specialist (certificate consists of a written assignment)

This 3 day course is delivered as live instructor-led, either online (remote) or onsite (classroom).

Who is this course for:

The Advanced Requirements Management course is aimed at professionals in the fields of requirements engineering, business analysis, business engineering, organizational design, etc. who wish to deepen their knowledge and skills in the area of requirements management.

Examination:

Additional exam fees charged when applicable.

The “IREB Certified Professional for Requirements Engineering – Advanced Level (Management)” exam consists of:

CPRE Advanced Level (Management) – Practitioner

• The exam to achieve the Requirements Management - Practitioner - certificate consists
  of a multiple-choice exam.

CPRE Advanced Level (Management) – Specialist

• The exam to achieve the Requirements Management - Specialist - certificate consists of
  a written assignment.

Requirements Engineering (RE) is a key discipline within software and systems development, focused on identifying, documenting, and managing the needs and constraints of stakeholders to ensure project success.

This instructor-led, live training (online or onsite) is aimed at intermediate-level professionals who wish to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completion of this training, participants will be able to:

• Understand and apply the key concepts and terminology defined by the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and context-appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Use Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Be fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Format of the Course

• Interactive lecture and discussion.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be added on request.

This course is delivered as live instructor-led, either online (remote) or onsite (classroom).

The Certified Professional for Requirements Engineering (CPRE) is a certificate aimed at individuals working in Requirements Engineering, Business Analysis and Testing. The course covers the fundamentals of the Requirements Engineering domain, methodology and available techniques.

The certification scheme is developed by the IREB,and the CPRE exam can be taken at approved certification bodies. 

Who is this course for ?

Everyone working with Requirements Engineering, Business Analysis, software and systems development. The Foundation Level encompasses the elicitation of requirements with appropriate documentation, requirements verification and validation as well as their management throughout the end-to-end product life-cycle.

By the end of this training, participants will be:

• familiar with the terminology of Requirements Engineering/Business Analysis and Requirements Management
• understand the basic techniques and methods of Requirements Engineering and their application
• familiar with the most established notations for requirements.

This instructor-led, live training in Croatia (online or onsite) is aimed at intermediate-level business and IT professionals who wish to enhance their skills in requirements management.

By the end of this training, participants will be able to:

• Understand the key activities and products of requirements management.
• Apply effective techniques for requirements elicitation.
• Document requirements using appropriate methods and notations.
• Implement a requirements architecture and repository.

This instructor-led, live training in Croatia (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.